eb44 Privacy Policy

1. Who We Are

eb44 is an online casino and sports betting platform operated for players primarily based in Bangladesh. We provide access to slots, live casino games, crash games, and cricket betting, supporting local payment methods including bKash, Nagad, and Rocket. Our platform is designed for adults aged 21 and above.

This Privacy Policy applies to all users of the eb44 website (https://eb44.club) and any associated mobile application. If you are accessing our platform from Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or anywhere else in Bangladesh, the same privacy standards apply to you.

2. Information We Collect

To provide a secure, functional, and personalised betting and gaming experience, eb44 may collect the following categories of personal information:

• Identity information: full name, date of birth, and a copy of a government-issued ID or NID for KYC verification purposes.
• Contact information: email address, phone number, and residential address in Bangladesh.
• Financial information: transaction history, deposit amounts in BDT (৳), preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and withdrawal records.
• Technical data: IP address, device type, browser type, operating system, and session activity logs collected automatically when you access our platform.
• Usage data: gaming history, betting activity, bonus usage, preferred game categories, and time spent on the platform — used to improve your experience and for responsible gaming monitoring.

3. How We Use Your Information

eb44 uses the information we collect for specific, lawful purposes only. We do not use your data beyond the scope described below:

• Account registration and identity verification (KYC): to confirm that you are at least 21 years of age and eligible to use our platform.
• Processing deposits and withdrawals securely via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment partners.
• Providing customer support and resolving disputes related to your account, transactions, or gameplay.
• Sending relevant promotional offers, bonus notifications, and platform updates — only with your prior consent. You may withdraw this consent at any time.

We do not use automated decision-making or profiling in ways that produce legal effects concerning you. All significant account decisions (such as account suspension) are reviewed by our team.

4. Cookies and Tracking Technologies

eb44 uses cookies and similar tracking technologies to operate core platform functionality, remember your preferences, and understand how players interact with our site. Cookies are small text files stored on your device. They do not contain viruses and cannot access other files on your device.

You may configure your browser to refuse cookies or notify you when cookies are being sent. However, disabling certain cookies may limit some platform features. By continuing to use eb44 after being informed of our cookie practices, you consent to their use.

5. Data Sharing and Third Parties

eb44 treats your personal data with strict confidentiality. We do not sell, rent, or share your information with third parties for their own marketing purposes. We may share limited data only in the following circumstances:

• Payment processors and banking partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank) — only the transaction data they need to process your payment.
• KYC and fraud prevention service providers — to verify your identity and protect the platform against fraudulent activity.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) — aggregated and anonymised usage statistics only, never personal identifiers.
• Legal authorities — only when required by applicable law, a court order, or to protect the rights and safety of our users and the platform.

6. Data Retention

eb44 retains your personal data for as long as your account remains active and as required to fulfil the purposes outlined in this policy. If you close your account, we may retain certain data for a defined period to comply with our legal obligations, resolve disputes, or enforce our agreements.

Financial transaction records are kept for a minimum of five (5) years in accordance with standard financial compliance practices. After this period, your data will be securely deleted or anonymised.

7. Your Rights

As an eb44 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page:

• Right of Access: you may request a copy of the personal data eb44 holds about you.
• Right to Rectification: you may request correction of any inaccurate or incomplete data we hold about you.
• Right to Erasure: under certain conditions, you may request deletion of your personal data from our systems.
• Right to Restriction: you may request that we limit how we process your data in certain circumstances.
• Right to Withdraw Consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

8. Security Measures

eb44 employs a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, strict access controls for internal staff, regular security assessments, and two-factor authentication for account access.

While we take every reasonable precaution to protect your data, no internet transmission is completely risk-free. We encourage you to use a strong, unique password for your eb44 account and never share your login credentials with anyone.

9. Minor Protection and Age Verification

eb44 is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 21. During registration, you are required to confirm that you are at least 21 years old. We may request additional identity documents to verify this claim. Our age verification process includes the following safeguards:

• Mandatory date-of-birth entry at registration, with automatic rejection of applicants below 21 years of age.
• KYC document review by our verification team, which checks government-issued national ID (NID) or passport for age confirmation.
• Immediate account suspension if we discover that a user under 21 has created an account, and full return of any net deposits made.
• Parental control guidance: if you believe a minor has accessed our platform, contact [email protected] immediately for assistance.

We are committed to a zero-tolerance policy regarding underage gambling. This is a non-negotiable standard at eb44.

10. International Data Transfers

eb44's platform infrastructure may be hosted on servers located outside Bangladesh. By using our platform, you acknowledge that your data may be transferred to and processed in countries that may have different data protection laws than Bangladesh. In all such cases, we take appropriate contractual and technical safeguards to ensure your data receives an equivalent level of protection.

We only work with third-party service providers who demonstrate adequate data protection standards and who are contractually obligated to handle your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

eb44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you via email or an in-platform notification. Your continued use of eb44 after any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.